These Terms of Service (“Terms”) govern your access to and use of the website https://stiplify.com, its web application subdomains including https://app.stiplify.com, and all software, CRM tools, marketing automation engines, custom website buildouts, digital marketing services, and electronic communications provided by Stiplify LLP (“Stiplify”, “we”, “us”, “our”).

By signing up, creating an account, executing a statement of work/estimate, checking an online agreement box, accessing https://app.stiplify.com, or completing a payment, you enter into a legally binding agreement with Stiplify LLP. If you are entering into these Terms on behalf of a company or legal entity, you represent that you have the authority to bind such entity.

Contracting Entity & Infrastructure Disclaimer

All operations, billing management, platform access, custom services, and legal contracts associated with https://stiplify.com and https://app.stiplify.com are managed and operated exclusively by Stiplify LLP, a Limited Liability Partnership registered under the laws of India.

Sub-Processors & Enterprise Cloud Infrastructure Disclaimer:

Stiplify LLP operates on world-class, multi-tenant enterprise cloud architecture utilizing third-party infrastructure and sub-processors (including LeadConnector cloud framework, Google Cloud Platform, Amazon Web Services, and telecommunications carriers). All underlying sub-processors operate under SOC 2 Type II audits, enterprise encryption standards (AES-256 at rest, TLS 1.2+ in transit), and international security frameworks.

Your use of Stiplify services is also governed by our Privacy Policy (/policies/privacy-policy), Refund & Cancellation Policy (/policies/refund-policy), and Subscription Policy (/policies/subscription-policy).

Account Eligibility & Responsibilities

• Eligibility: You must be at least 18 years of age and legally competent to enter into binding contracts under applicable law.

• Account Security: You are solely responsible for safeguarding your login credentials for https://app.stiplify.com. Any action, modification, or data transmission originating from your user accounts or sub-accounts is deemed authorized by you.

• Acceptable Use: You agree not to engage in unauthorized data scraping, reverse engineering, sending unsolicited spam (violating local telecom, TRAI, DLT, or anti-spam regulations), or transmitting malicious code through the platform.

Subscription Plans, Custom Websites & Marketing Services

• Service Scope & Estimates: The specific features, deliverables, website builds, and operational limits of your account are defined by your chosen subscription plan or the explicit Estimate / Statement of Work (SOW) approved prior to service onboarding.

• Website & Funnel Hosting/Maintenance: If a client utilizes Stiplify LLP solely or partially for website hosting, funnel development, or web management inside https://app.stiplify.com, ongoing monthly or annual website hosting and technical maintenance fees shall apply. Specific maintenance terms, included updates, and server overhead details shall be detailed in individual project estimates or plan tiers.

• Digital Marketing Retainers: Any custom digital marketing execution, advertising campaign management, or strategic setup services purchased by a client are provided as time-bound service retainers governed by the applicable Estimate/SOW and subscription agreement.

Telephony, WhatsApp, Email & Usage-Based Charges

• Separate Consumption Billing: Account subscriptions cover software platform access only. All consumption-based utility communication services—including WhatsApp messaging, SMS, phone calls, call routing, email dispatch, email verification services, and AI execution—are charged separately.

• Wallet Credits & Metered Billing: Usage fees are deducted from your account credit balance or billed on a metered usage basis at current platform rates. You are responsible for monitoring and maintaining sufficient usage credits in https://app.stiplify.com to ensure uninterrupted automated communications.

• Rates Subject to Change: Third-party carrier rates (telecom, Meta/WhatsApp charges) are outside Stiplify LLP’s direct control and may be adjusted based on carrier pricing modifications.

Billing, Fees & Payment Processors

• Payment Authorization: By subscribing or purchasing a service, you authorize Stiplify LLP and its authorized payment processors to charge your designated payment method for all applicable recurring or one-time fees.

• Payment Gateways & Processors: As applicable, we may utilize third-party payment processors, merchant engines, or gateways including Razorpay, Cashfree, ThriveCart, Stripe, PayPal, or equivalent enterprise payment solutions. You agree to abide by the applicable terms and conditions of these payment infrastructure providers during checkout.

• Advance Billing: Subscriptions, custom website setup fees, marketing retainers, and usage credits are billed strictly in advance of service delivery.

• Taxes: All prices listed are exclusive of applicable statutory taxes (including Indian GST or international sales taxes), which will be added at checkout.

Data Ownership, Portability & Account Offboarding

• Data Ownership: You retain 100% ownership of your business data, contact lists, customer records, and marketing assets imported into or created inside your https://app.stiplify.com account.

• Self-Service Offboarding (Exporting Data): If you decide to cancel your subscription or leave the platform, it is your responsibility to export your contact databases, leads, and operational records via standardized CSV or Excel formats using the platform's native export functionality prior to your effective cancellation date.

• Platform Code & Proprietary Systems: While your data belongs to you, Stiplify LLP’s proprietary software code, funnel templates, workflows, system automations, and white-label infrastructure remain the exclusive property of Stiplify LLP and cannot be extracted or transferred as source code.

• Data Purging Post-Termination: Upon subscription termination, Stiplify LLP provides a grace period of fifteen (15) days to complete data exports, after which all account sub-nodes, databases, and hosted files may be permanently deleted from our servers.

Mandatory Dispute Protocol & Chargeback Covenant

By utilizing Stiplify LLP services, you acknowledge that credit card disputes and chargebacks disrupt operations and incur severe administrative costs. You explicitly agree to the following mandatory dispute protocol:

• Mandatory Direct Notice First: Before opening a payment dispute, chargeback request, or payment reversal with your bank, credit card issuer, or payment gateway (Razorpay, Cashfree, ThriveCart, Stripe, PayPal, etc.), you MUST submit a written dispute notice to Stiplify LLP at [email protected].

• Resolution Period: You agree to afford Stiplify LLP ten (10) business days from receipt of your email to investigate and resolve the billing inquiry or dispute directly with you.

• Breach & Unauthorized Chargebacks: Filing a chargeback or payment reversal without first completing this 10-day direct dispute process constitutes a material breach of this Agreement.

• Evidentiary Proof of Delivery: You agree that electronic activity logs—including account setup timestamps, login IP addresses recorded at https://app.stiplify.com, form submissions, system access records, and automated message execution logs—shall serve as conclusive evidence of service delivery in merchant dispute arbitrations.

• Administrative Fees & Remedies: In the event of an improper or fraudulent chargeback:

  • Stiplify LLP reserves the right to immediately freeze or terminate all platform access, sub-accounts, CRM databases, hosted websites, and automated workflows associated with your account.

  • You shall be assessed an administrative dispute recovery fee of $50 USD (or ₹4,000 INR for Indian billing accounts) per chargeback incident to cover merchant processor arbitration penalties.

  • Stiplify LLP reserves all legal rights to collect unpaid balances, collection agency fees, and legal costs.

Limitation of Liability, Warranties & Indemnification

As-Is Provision: Stiplify LLP services are provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that service will be uninterrupted or error-free, although we maintain commercial best efforts for maximum uptime.

Liability Cap: To the maximum extent permitted by applicable law, Stiplify LLP’s total aggregate liability arising out of or related to these Terms or your use of the platform shall not exceed the total amount paid by you to Stiplify LLP in the two (2) months immediately preceding the event giving rise to liability.

Consequential Damages: In no event shall Stiplify LLP be liable for loss of profits, lost revenue, lost client data, marketing downtime, or indirect, incidental, or punitive damages.

Force Majeure (Act of God)

Neither party shall be liable or responsible to the other party, nor deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms (except for payment obligations), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's reasonable control ("Force Majeure Event"), including without limitation: acts of God, flood, fire, earthquake, explosion, war, invasion, terrorist threats, cyberattacks/DDoS incidents, telecommunication line failures, global internet routing disruptions, pandemic, or government orders.

Governing Law, Arbitration & Jurisdiction

Mandatory Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act of India.

Venue & Jurisdiction: For all users globally, the seat and venue of arbitration shall be Bengaluru, Karnataka, India. The language of arbitration shall be English. The courts located in Bengaluru, Karnataka, India shall have exclusive legal jurisdiction over any court proceedings arising under or related to this agreement.

Contact Information

All official notices, legal inquiries, billing questions, and dispute notices must be directed to:

Stiplify LLP

Legal & Compliance Department

Email: [email protected]

Website: https://stiplify.com

App Portal: https://app.stiplify.com