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Refund & Cancellation Policy

Last Updated: October 7, 2026

This Refund & Cancellation Policy governs all purchases, recurring subscriptions, setup fees, custom website development fees, usage credits, and transactions conducted on https://stiplify.com, https://app.stiplify.com, and associated payment checkout links managed by Stiplify LLP.

This policy must be read in conjunction with our Terms of Service (/policies/terms-of-service), Privacy Policy (/policies/privacy-policy), and Subscription Policy (/policies/subscription-policy).

Digital Services & No-Refund Principle

Stiplify LLP provides software-as-a-service (SaaS) platform access, cloud infrastructure provisioning, custom website design, digital marketing execution, and automated system configurations. Due to immediate resource allocation, server overhead, digital delivery, and proprietary setup:

One-Time Onboarding, Custom Website & Setup Fees: All setup, technical onboarding, custom website design, funnel creation, or strategy fees are 100% non-refundable once account provisioning, technical work, or custom design has commenced.
Recurring Subscription & Website Maintenance Fees: Monthly and annual recurring software subscription charges and website maintenance fees are paid in advance and are non-refundable. We do not issue partial, pro-rated, or retroactive refunds for mid-cycle cancellations or unused platform access.
Usage-Based Credits (WhatsApp, SMS, Email, Verification): Payments made for telephony, SMS, WhatsApp messaging, email sending, AI, or email verification credits loaded into your https://app.stiplify.com account are strictly non-refundable and non-transferable under any circumstances.

Service Cancellation Procedure

You have the right to cancel your subscription or hosting services at any time to prevent future automated renewals.

How to Cancel: You may submit a cancellation request by sending an explicit written email to [email protected] or by navigating to your account billing panel inside https://app.stiplify.com.
Timing: Cancellation requests must be submitted at least three (3) business days prior to your next scheduled recurring billing date.
Offboarding & Data Export Responsibilities: Prior to your cancellation taking effect, you are advised to export all contact databases, CRM records, and business logs in Excel/CSV format. Post-cancellation, access to https://app.stiplify.com will be terminated at the conclusion of your current billing period.
No Retroactive Refunds: Canceling a subscription halts future charges but does not grant a refund for completed or past transactions.

Exceptional Billing Adjustments

Refunds or account credits will only be considered under the following limited conditions at Stiplify LLP's sole discretion:

Duplicate payment caused by technical payment gateway failure.
Platform billing errors resulting in an incorrect charge amount.

Any claim under exceptional circumstances must be submitted in writing to [email protected] within seven (7) calendar days of the transaction date.

Merchant Defense & Unauthorized Chargebacks

Filing a transaction dispute or credit card chargeback claiming "services not provided" while maintaining active user credentials, accessing https://app.stiplify.com, or after receiving digital provisioning constitutes fraudulent usage. As applicable, we process payments via secure third-party processors including Razorpay, Cashfree, ThriveCart, Stripe, PayPal, or equivalent platforms.

As detailed in Section 7 of our Terms of Service (/policies/terms-of-service):

You are required to contact [email protected] and allow ten (10) business days for resolution before initiating bank or gateway claims.
System telemetry, user login IP logs, setup confirmation emails, and account interaction records will be submitted directly to card-issuing banks and payment processors to counter improper claims.
Accounts subjected to unauthorized chargebacks will be immediately terminated, and administrative chargeback fees ($50 USD / ₹4,000 INR) will be assessed by Stiplify LLP.